Hub not showing power from the power cord

super speed 7 port usb 3.0 hub model: usb3-hub7-81x is not displaying any power lights

Hi DC,

Thanks for contacting us! We’re sorry to hear that your hub’s no longer working. Here’s a few things you can double check on your end to find out if we can get the hub up and running again:

  1. Plug the hub into a couple of different electrical outlets to see if the hub’s behavior changes.
  2. Confirm whether or not the LED light on the power adapter lighting up in either outlet you plug it into.
  3. Confirm that the ports that aren’t lighting up have working USB devices plugged into them, as the hub lights don’t light up otherwise.

Please let me know if the hub or power adapter’s behavior changes after trying the above steps. We appreciate your patience through the troubleshooting process.

Thank You,

Plugable Technologies