I’m trying to connect my Huawei P20 Pro to a Plugable UD-ULTCDL dock. The phone can play audio through the UD-ULTCDL dock and see files on an attached drive but not display to the screen. The screen is a 1920x1080 Samsung SMEX2220.
When I install the Android DisplayLink app I get the “USB dialogue prompt” but not “Capture dialogue prompt” as described here: https://support.displaylink.com/knowledgebase/articles/592452-what-are-the-dialog-prompts-for-when-i-connect-my
Any ideas?
Hello,
Thanks for contacting us! I’d be happy to assist you, unfortunately Plugable does not officially support our DisplayLink based USB docks or graphics adapters with Android, Linux, etc.
As such, we don’t do any compatibility testing or troubleshooting with the various Android based devices on the market that may, at a hardware level, support these products. The problem usually stems from the Android ROM that the phone or tablet is running and how the drivers were implemented.
Unfortunately this is something that you’ll ultimately need to work with DisplayLink and/or Huawei to resolve.
I’m sorry for the bad news!
Joshua Henry
Plugable Technologies
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