HP Pavilion x360 14 inch not charging and errors

Hi Support,

  1. the docking station will not charge my laptop. No errors
  2. I keep getting an error that the display connection might be limited, but monitor to work. I am using the DVI cable. And a Dell monitor


Hello Darren,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

Given this behavior I suspect that your system does not support charging over USB-C nor will it support powering the 4K HDMI port on the dock. The error you are getting about the limited connection means that the C port on your system is for USB data only.

We’ve seen this on other HP Pavilion laptops, but we’ve not specifically tested your model before so the above theory is unproven. If you have the exact model number for your system I can try to look up the actual supported features.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry

Senior Engineer
Plugable Technologies

http://plugable.com | http://performance.plugable.com/

14-dh0008ca is the model number, if it’s not compatible is there a docking station that will work? Ml

Thanks for the info. I’ve confirmed the C port is data only and does not support USB-C Alternate Mode video or charging.

For a dock you’ll want to look into a more traditional USB 3.0 model which can add two screens. Of course there won’t be charging from a dock like this. Our most popular model is our UD-3900:

Best wishes,

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