HP Elitebook 840 USB 3.0 Host Controller Not Compatible with DL-165 Adapter


I have just received this new laptop and I am encountering the message when the system starts up with the USB plugged directly in the laptop not the docking station.

I have attempted to update the drivers in device manager but have shown that the best driver is installed for the host controller and the eXtensible.

Can you assist in how to get this working correctly.


Hello Stephen,

I am sorry to hear this. I would need to take a closer look with a utility called PlugDebug (http://plugable.com/support/plugdebug). Unfortunately this forum does not allow for attachments. Please contact us directly at support@plugable.com and use “Ticket #85249” as a subject for reference to this conversation and attach a PlugDebug. This way I can provide you with the right link to the USB 3.0 host controller driver.

Kind regards,
Plugable Technologies