How to bring display back Dell Venue 8 internal monitor.

Since I connected to my Dell Venue 8 Pro and setting the display to only use my external monitor - I can not bring the display back to the main V8P internal display - even if I undock. What do I do to resolve? Thanks

Hello Joseph,

Thanks for asking! Here is how to quickly change between modes (just ensure you have a keyboard connected to the dock):

https://www.youtube.com/watch?v=hdLHQ…

Essentially by pressing the Windows key + P you can select PC screen only, and that should bring everything back onto the Venue.

Thank you,
Joshua Henry
Plugable Technologies

That didnt work. The Venue 8 screen remains dark.

Hello Joseph,

Hmm, that’s quite odd. It’s possible Windows has “disconnected” this display, in which the above suggestion would not be working. You can see a different video here about this:

https://www.youtube.com/watch?v=irAUY…

The video focuses on a different dock and laptop, but the general idea is the same.

If that doesn’t help either, have you tried restarted the tablet, and immediately after clicking restart, unplug the dock. That way when it boots up again, no dock is connected, and Windows should default to the Venue screen.

Thanks,
Josh

Well that didn’t work either - But I am back up. Here is what I had to do. I had undock. And because I have TeamViewer on the computer and configured to autostart to allow me to connect at any time using unattended access I was able to remote into it, then choose the reboot option. When it rebooted the internal screen came back as default.

I had been trying to reboot previously when it was docked and use the display1 only (which is the Venue 8 screen). But it never did boot correctly. I was only after I undocked and remoted in via Teamviewer that it booted to the internal screen.

Hi Joseph,

I’m glad you were able to utilize TeamViewer. We’ve never run into a situation like this before where the internal screen on the Venue wouldn’t come up even without the dock attached. Quite strange!

I might suggest doing a clean install of the docks DisplayLink drivers as this could help prevent this kind of thing in the future:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.

  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step.

  3. Download, extract and run the DisplayLink cleaner tool, found here --> http://www.displaylink.com/downloads/… and ensure it displays “Cleaning Complete”
    when done (video walk-through if you need it -> https://youtu.be/AcVV1gD_FvI)

  4. Once the Cleaner has been run, reboot (even if not prompted to)

  5. Now download and install the 8.4 M0 DisplayLink software, found here --> https://s3.amazonaws.com/plugable/bin…

  6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation. If the device is not detected, please reboot the system.

Thanks,
Josh

Hi Joseph,

If you ever need further assistance just contact us at support@plugable.com.

Best wishes,
Josh