How do I get screen to switch to monitor from laptop. I can see it, but can't activate it.?how do I make that primary screen?

Monitor screen same as laptop, but can’t get mouse to activate monitor, staying with laptop.

Hello Alicia,

Thank you for contacting us. Sorry about the trouble with the monitor. I’m not sure I fully understand the difficulty you are having? In an effort to trouble shoot this, can you please send us an email with what troubles you are having, with as much detail as possible? You can send the email to

Thank You!