I cannot find how to do this.
Sorry to hear about this issue! We’ve replied to the direct email that you’ve sent to us.
For others who may have the same question, we don’t officially support macOS with our DisplayLink-based docking stations and USB graphics adapters, as there have been historical driver incompatibilities in the past. (We do mention this on our website and product listing, but realize it can be easy to miss.) That being said, there has been significant progress made by DisplayLink with macOS Mojave and Catalina with an updated driver and for most of our customers report good results with this setup, and if this trend continues we hope to change macOS to a supported platform. However, please note that for the time being we may be limited in the support we can provide should further issues arise.
Having said that, the actual connecting of the MacBook Air to the dock is as simple as plugging in the included USB-C to USB-C cable to the rear C port of the dock, to the Thunderbolt 3/USB-C port on the Air. If your Air doesn’t have any C ports, it is too old of a model MacBook Air to be used with this dock (as the dock requires native Thunderbolt 3/USB-C ports to function correctly).
Once connected, charging, USB ports, and the “4K” HDMI port should function right away. For additional functions we’ll need to address the aforementioned drivers (if your MacBook Air can support our dock of course).
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
Senior Engineer | Product Owner
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