Hot adaptor-Monitor display messed up


#1

I purchased a Model UGA-2K-A USB 2.0 display adapter, s/n6543001A02611 from your company. The adaptor gets very warm and the monitor gets all types of line and boxes. I check numerous times to make sure all plugs etc were tight. How to I fix this problem or does it need to be sent back to you for replacement.


#2

Hi Harris,

Thanks for posting here! I’m sorry to know about the trouble you are having with the Plugable UGA-2K-A.

Could you run the DisplayLink support tool (instructions here: http://plugable.com/support/displayli… ) and email the resulting .zip to support@plugable.com along with your Amazon Order ID and a link to this thread?

This would give us a better insight as to what is going on.

Once we analyze it, we can figure out the next steps.

Regards,
Roze


#3

Hi Roze, since I don’t know how or gmail does not let me attach the folder, I sent the zip file via my yousendit account that permits me to send large files and entire folders. By the way


#4

Harris,

Thanks for sending the .zip generated by the DisplayLink Support Tool. Please give us some time to analyze it and get back to you.

Regards,
Roze


#5