Hot adaptor-Monitor display messed up

I purchased a Model UGA-2K-A USB 2.0 display adapter, s/n6543001A02611 from your company. The adaptor gets very warm and the monitor gets all types of line and boxes. I check numerous times to make sure all plugs etc were tight. How to I fix this problem or does it need to be sent back to you for replacement.

Hi Harris,

Thanks for posting here! I’m sorry to know about the trouble you are having with the Plugable UGA-2K-A.

Could you run the DisplayLink support tool (instructions here:… ) and email the resulting .zip to along with your Amazon Order ID and a link to this thread?

This would give us a better insight as to what is going on.

Once we analyze it, we can figure out the next steps.


Hi Roze, since I don’t know how or gmail does not let me attach the folder, I sent the zip file via my yousendit account that permits me to send large files and entire folders. By the way


Thanks for sending the .zip generated by the DisplayLink Support Tool. Please give us some time to analyze it and get back to you.