Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
This is not normal and I think we would like to replace the keyboard for you under warranty. I would need to know your Amazon Order ID # or other proof of purchase and the best shipping address. Please do not post these here on a public forum, instead email us directly at email@example.com with this information and we’ll go from there!
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
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