help adaptor not working


#1

hi, i have purchased a dp port to hmdi port adapter but i have issues with this not working correctly, i have one hmdi port only on my pc i need this for vr headset rift, i have spare display ports so i need adapter that works must be 4k 60hz capable, the adapter i have is active, means nothing to me, any other solution’s that will work would be great.


#2

Hello Clive, thank you for posting and I will be happy to help.

Would you be able to clarify what is not working? Are you unable to achieve 4K@60Hz using our adapter?

Pending that information, please let us know the brand and model of computer/GPU you are using and the brand and model of monitor you are connecting to.

Thank you,

David W.
Plugable Technologies
www.plugable.com/support


#3