Hello My USB3-HUB7-81X is causing my mac wifi not to work.

Nicko_Fier · August 8, 2015, 9:35pm

Any fixes? is my product broken?

As soon as i unplug the USB3-HUB7-81X mi wi fi comes on.

Please help me.

Joshua_H · August 9, 2015, 10:22am

Hello,

Sorry to hear about this issue. USB 3.0 devices can cause 2.4GHz interference.

Try connecting the hub to a different USB port and/or moving the hub further away from the system.

Thanks!

Nicko_Fier · August 10, 2015, 5:38pm

Hey

I did both things and still no luck
Anything else you think I can do?

Joshua_H · August 10, 2015, 8:19pm

We might need to try sending you a pretested replacement hub.

I’ll contact you directly via email shortly.