Headphones don't work on macbook air

[plugitMO]

my macbook air uses thunderbolt connector. no luck with headphones when plugged into pluggable thunderbolt with USB connector. Used to work fine.

[adi]

Hi there,

Welcome to the community. I am sorry that your Pluable product is not working as expected.

Can you please email our direct support email address ( support@plugable.com) with “For ticket # 456022” in the subject line? In the email, please include the following information:

• Please provide the Amazon Order ID number for your Plugable product purchase.
  For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically, that information can be found here → https://amazon.com/orders
• Can you please keep the Plugable product connected to your computer (even if it is not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug

This will allow me to examine log files from your computer and help determine the next steps.

Please do not post the above information here in our public forum (it contains personally identifiable information)

If you have any questions, please don’t hesitate to let me know.

Thank you,

Adi
Plugable Technologies