Hello, I’m no longer able to use the heaphone jack as an input. I can use my headphones fine as an output, but I can’t select the pluggable mic as an input. It was working correctly up until I recognized this issue on Friday both using my work laptop and my home pc desktop. I also confirmed that the headphones work as a mic when plugged into the mic jack so its not the mic itself in the headphones. Help!
Thank you for the screenshot! It looks like the DisplayLink driver currently installed on your system is a bit out of date.
To install the latest driver and ensure that both the driver and your dock are in a good state, please follow the steps below. This process takes you through resetting the dock and performing a ‘clean’ manual installation of the DisplayLink driver.
Please disconnect the dock from the system and please disconnect the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep everything disconnected until the last step.
Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel → Programs and Features. Don’t worry if these entries are not present or if the process does not work, please just move onto the next step.
Reconnect the power cable to the dock first. Once the dock is powered on (a blue light will be present on the front), reconnect it to your system. If the device is not detected, please reboot the system.
If this does not fix the issue, could you please let me know the exact model of the mic/headphones you are trying to use?
Sorry for the delay, I wasn’t able to try those steps until tonight.
I tried and unfortunately I have the same result.
The device is still not being detected as an input which leads me to believe its a jack issue. I’ve used the headphones with my mic on my phone without problems. They are from an old iphone that has the native headphone plug on the end.
Thank you for following the extra steps and for sharing your headphones details, these are much appreciated.
Because the audio jack on UD-3900 is split into two, for headphones (output) and mic (input) separately, it does not work with headphones like yours that have just a single jack for both. I would recommend either plugging in your headphones directly to your laptop, or buying an adapter that would split your headphones jack into two. We do not sell such adapters ourselves, but an example can be found on Amazon → https://www.amazon.com/dp/B084V3TRTV/
I apologise for the misunderstanding on my part and for the trouble.