HDMI Works, DVI does not on Pluggable USB-C Triple Display Docking STation

I have a dual screen set up on the “Plugable USB-C Triple Display Docking Station with Charging Support/Power Delivery for Specific Windows and Mac USB Type-C and Thunderbolt 3 Systems” dock which I purchased from Amazon.

Every time I undock and then redock, my second screen is undetected. I have to completely reboot my entire laptop for it to detect again. This happens on both my Dell XPS 13 and my Macbook Air.

Powercycling the Plugable device does not do anything at all.

Hello Yan,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

Please contact us directly at support@plugable.com with your Amazon Order ID # or other proof of purchase, the serial # off the bottom of the dock, and the best shipping address in case we need to send a replacement.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies