HDMI to DVI on Plugable 3.0 Docking station not working

1

I plugged an HDMI-DVI cable from the HDMI port on the Plugable USB 3.0 Docking Station to the DVI port on my Dell E2414Hr monitor. The monitor does not recognize any inputs. I have opened the monitor’s On Screen Display to ensure that the input mode is set to DVI, but the monitor still fails to see any signal coming from my computer.
The monitor DOES work if I run a DVI to DVI cable from the DVI port on the docking station to the DVI port on the monitor.
The HDMI to DVI cable is a brand new quality cable.

2

Hi John,

Thanks for posting. I’m sorry the HDMI output of the dock isn’t working as expected. I would be happy to help!

Thank you for the great detail and the testing you have already performed, that helps a lot. Based on your results, the first thing to check is the HDMI-DVI cable itself. I know you mentioned it is a brand new quality cable, but would it possible to swap in another to help rule out a faulty cable?

Pending the results of that test, we’ll also want to make sure that the DisplayLink driver used by the dock is working properly. Please follow these steps:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.
  2. Uninstall the DisplayLink Core software from the Control Panel -> Programs and Features. Don’t worry if this fails, just move onto the next step
  3. Download, extract and run the DisplayLink cleaner tool, found here –> http://displaylink.com/support/sla.ph… (video walk-through -> https://youtu.be/AcVV1gD_FvI)
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. If running Windows 10, please run Windows Update (Start > Settings > Update & security). Reboot if/when prompted. Repeat this process until there are no new updates found. This is important as Microsoft has been releasing frequent updates to Windows 10.
  6. Now download and install the 7.9 M3 DisplayLink software, found here –> http://www.displaylink.com/downloads/…
  7. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system when prompted by the installer which will trigger the final portion of the installation

Let us know the results of swapping the cable and the driver reinstall when you have a moment and we’ll go from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support