I just received my UD-CA1A docking station to replace a Baseus C-C3UEHVMSDC35 for my Dell XPS13-9360. I chose the Plugable after discovering that the Baseus did not provide power to my laptop, and I was happy to find that when I plugged in the new dock, power and all my peripherials worked immediately as expected. However, when I plugged in my monitor using an HDMI to DVI adapter, the monitor is not recognizing the input.
A couple of additional details-- I used the same HDMI cord and adapter with the Baseus and it worked seamlessly with the monitor. I am using the USB-C cable provided with the Plugable Docking station. I did a search for “Displaylink” on my computer and it returned “no results”
Please help me determine how to fix this problem so I can happily use my new docking station from Plugable!