Just got this and like others the port 1 is not working. The screens on port 2/3 work. I am using the supplied cable and have the drivers.
Running Windows 11 Pro
System Model - HP Pavilion Laptop 15-cs3xxx
System SkU: 3C586UA#ABA
TIA
Hi Steve,
Thank you for contacting us, I am sorry this is not working as expected and I am happy to help!
Thank you for including the system details, I looked up the system specifications from HP ( https://support.hp.com/us-en/product/details/hp-pavilion-15-cs3000-laptop-pc-series/model/34748777?sku=3C586UA ), this system’s USB Type-C port supports only USB 5Gbps data rates, and does not support either USB Type-C DisplayPort Alternate Mode video output, or Power Delivery for powering and charging the computer from the docking station:
This docking station relies on two graphics technologies to support up to three external displays.
The “HDMI 2” and “HDMI 3” outputs are controlled by DisplayLink USB Graphics Technology, this is a combination of software on the computer and hardware on the docking station which extends the capability of the computer to support more displays than the computer was designed to support. This requires installing the DisplayLink drivers for Windows ( https://plugable.com/drivers/displaylink ).
The “HDMI 1” output relies on the computer’s internal graphics controller, it utilizes USB Type-C DisplayPort Alternate Mode (“Alt-Mode” for short). This is an optional USB Type-C port feature which is not enabled on all computers. This relies on the computer’s built-in graphics drivers and requires the docking station to be connected directly to a USB Type-C port with Alt-Mode capability using the original USB Type-C data cable provided with the docking station. USB Type-C cables from other products, or purchased separately online may be charging cables that do not support Alt-Mode video data.
I am sorry, this computer will be incapable of enabling the “HDMI 1” output on this docking station, however a third display may be connected directly to the computer’s built-in HDMI output to enable a triple display setup.
Please let me know if you have any additional questions, or if there is anything else I can do to help.
Thank you,
Pat
Plugable Technologies
This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.
Hello,
We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.
Thanks,
Pat
Plugable Technologies