HDMI monitor just went out


I have a gaming laptop where I have been running 2 monitors through my plugable device via HDMI/Display. Today, my HDMI monitor went out and I cannot seem to get it to come back. Oddly enough, if I plug my work computer up via the USBC, both monitors work. Any assistance would be greatly appreciated!

Hello, and thanks for contacting us!

I’m sorry to hear that your Plugable product is no longer working as expected, and I will be happy to assist you with this.

Thanks for providing the details about the testing you have already performed. Our first step will be to gather a few additional details.

  1. Can you please provide the model number of the Plugable product you are using? This can usually be found on the bottom of the product.
  2. Can you please provide the make and model of the monitors you are using with the Plugable product? This information can usually be found on the back of the monitors. Example: Dell U2415S

We do apologize for the trouble, and look forward to your next update.

Sean // Plugable Support
Plugable.com/Support // support@plugable.com

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