I have one monitor connected to the pluggable docking station via HDMI. It appears like the connection to the monitor drops and all windows revert to the laptop. This happens several times a day. When it happened while I was presenting from the monitor the display did not come back properly to the audience while I didn’t see a change in the display. Is there a way to stabilize this connection?
Thank you for contacting Plugable! I am sorry to hear that your docking station is not functioning as expected, and would be happy to provide additional support.
To help diagnose the issue, may I ask you to please keep the device connected to your laptop and everything still attached (even if not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug
Once you have the logs, simply send an email to email@example.com with the subject line of “Ticket 407513” so that we can prioritize that case and match it to this inquiry.
If you could provide your Amazon Order ID (or other proof of purchase) associated with your Plugable device, I would be happy to check on your warranty status as well.
Thank you for giving us the chance to help!
This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.