HDMI monitor connected to UD3900H will not restart after computer wakes from sleep

I have an HP laptop with one HDMI port. I needed a 3rd screen so purchased the plugable. It generally works fine, but every time the computer wakes from sleep mode, the monitor connected to the plugable doesn’t wake and the computer becomes very slow and unresponsive. I can only restore things by unplugging/replugging power to the plugable and then switching the monitor off and on. I waste about 5 minutes doing this every time, generally several times a day. Any ideas?

By the way, I find this website really difficult to navigate.

Hello Andrew,

Thank you for contacting Plugable support. We would like to take a closer look at your system to better help assist but require some additional information. Instead of posting that information here, could you please contact us directly via email? To do this, please email us at support@plugable.com. In the subject of your direct email, please reference case number 365328 which will allow us to match things up and then provide the next steps.

Apologies for the extra steps in the process, and we thank you for giving us the chance to help!

Best regards,

Michael S.

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