Hello,
Thanks for providing that information.
Our next step will be to have you try a couple of support steps.
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Can you please try connecting the USBC-6950U directly to your laptop, and let us know if your audio works then?
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Can you let us know if you have headphones connected to the Anker dock while you are trying to output audio to your monitors? If you do, can you please try with those headphones disconnected from your Anker dock?
If the above does not work, I would next ask for you to contact us directly at support@plugable.comwith ticket #363057 in the subject line, so that we can gather some further details from you.
We greatly appreciate your willingness to troubleshoot with us, and I will watch for your reply.
Sean