Hard Drive Not Recognized By Computer as a Drive


#1

I just purchased the Plugable USB 3.0 SuperSpeed SATA III Lay-Flat Hard Drive Docking Station (ASMedia ASM1053E SATA III to USB Chipset, UASP and 6TB+ Drive Support) and tried to connect a WD Green Cavier 2.0 TB hard drive to my laptop to transfer data. Although you can see the hard drive when you click on “Devices and Printers,” it never shows up on My Computer and I cannot see or access any of the data. This hard drive was previously used in a Netgear ReadyNAS system.


#2

Hello,

Thank you for contacting Plugable support! I’d be more than happy to assist you with this issue.

The reason you cannot access the data is because the Netgear ReadyNAS does not use a standard drive format that Windows can read. It is likely using EXT3 or EXT4 which is a Linux filesystem.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#3