I purchase this item December 24, 2023. It starting acting up today when one monitor stopped working, then the second and third monitors stopped. I went through the support and other sources to try to sort out the problem. I have used the cleaner tool, removed all signs of the software, disconnected all devices from the dock, shut everything down for about 10 minutes. Rebooted my laptop, then powered up the dock, then connected it to the laptop, reinstalled the dock drivers and still the green light is flashing. It simply won’t detect anything I connect to it.
The timing couldn’t be worse, I have three monitors connected to it for my seasonal restaurant and bar, we were supposed to open tomorrow and have to delay the opening.
I need to get this up and running. Let me know if there is anything else I can do.
Thank you for contacting Plugable! I am sorry to hear that your docking station is not functioning as expected, and would be happy to provide additional support.
To help diagnose the issue, may I ask you to please keep the device connected to your laptop and everything still attached (even if not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug
Once you have the logs, simply send an email to support@plugable.com with the subject line of “Ticket 435067” so that we can prioritize that case and match it to this inquiry.
If you could provide your Amazon Order ID (or other proof of purchase) associated with your Plugable device, I would be happy to check on your warranty status as well.