Hi David,
I’m very sorry - that’s frustrating the DisplayLink’s log gathering tool is also crashing on the system. We make pretty heavy use of it, and that’s not common.
In any case, we don’t want you having to spend time when things are going wrong, and we don’t yet know the cause.
We’d be happy to get you a full refund. Just email your Amazon order number (from Amazon’s email to you) to support@plugable.com. If you’re within 30 days, we’ll help steer you to Amazon for the refund. If it’s later, we’d be happy to give the refund direct.
Again, my apologies, and we fully understand. Thanks for your patience to this point!
Bernie