Gigabit USB 2.0 Ethernet Adapter Stopped working on OSX


#1

Hello all, I have a Gigabit USB 2.0 Ethernet Adapter and it stopped working a few days ago on my Macbook Retina (late 2013). It was working before and now it gives me the error:

The cable for USB Gigabit Ethernet is connected, but your computer does not have an IP address.

I tested the adapter on a Windows computer and everything connected without a problem.

It does not show any connectivity lights when plugged into my mac.

I don’t know if I need to uninstall/reinstall drivers or what steps to take.

Any help is appreciated.

Thanks.


#2

Hello,

Thank you for contacting Plugable support! I’d be more than happy to assist you with this issue.

What version of Mac OS X are you using? Have you upgraded to OS 10.9 Mavericks or are you still on OS 10.8.5 (or older)?

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#3

Thanks for the quick reply, Joshua. My Macbook came with Mavericks.


#4

Hello,

Try installing this new OS 10.9 driver for our USB2-E1000 direct from ASIX the chipset manufacturer for our adapter:

http://www.asix.com.tw/FrootAttach/dr…

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#5

Hello, Josh. Using the updated driver fixed it. Thanks!


#6