Full screen MMO gives a "fatal error" msg. Can't Play!


#1

I recently purchased a UD-3000 for our new HP Envy dv7 laptop running windows 8, and ran another monitor using the supplied DVI>VGA adapter. I downloaded the latest drivers via the website. Everything works great but when I play a full screen mmo (Star Trek Online), I keep getting a “fatal error” message, and I now cannot play my favorite game. Not happy. Please assist. Warning: I’m not very tech savvy, so pretend I’m a four year old. Thanks

!](https://d37wxxhohlp07s.cloudfront.net/s3_images/869160/error%20box_inline.png?1362809722)](https://d37wxxhohlp07s.cloudfront.net/s3_images/869160/error%20box.png?1362809722)


#2

Hi Pat,

Thanks for posting here!The Plugable UD-3000 has the DisplayLink chipset inside.

Displaylink is aware of this issue on Windows 8 with running games and are working on a fix. However, they have not announced any dates regarding when the fix would be released. Here is a link on DisplayLink forum about the same issue: http://www.displaylink.org/forum/show…

I apologize for being the bearer of bad news, but until DisplayLink releases a fix for this issue, you would continue to see this error when you play fullscreen. As no dates has been announced regarding the release of the fix, it could take a considerable amount of time.

Product quality and customer satisfaction are top priorities for us. We never ever want customers stuck with products that make them unhappy. If you would rather not wait for a fix, we recommend you use our 30 day hassle free return policy to return the unit for a refund via http://www.amazon.com/gp/css/returns/…

Let us know if you have any trouble with the return process.

If you ever need any help or information regarding any of our products, please do feel free to shoot us an email at support@plugable.com. We will help in every way possible.

Regards,
Roze


#3

poop…

thanks for the link. all questions answered


#4

Roze,

even when disconnecting the 3000 and using the laptop by itself, I have the same problem. Am I to understand that this is a problem with the driver??? and if so, how do I completely get rid of the driver and all?? the UD 3000 is a good piece of hardware and I’m willing to wait for an update. thanks.


#5

Pat,

Yes, the problem is with the driver. Here are the instructions to uninstall the driver:

  1. Unplug the Plugable UD-3000 from the system.

  2. Click on Windows logo key + X > Control Panel > Uninstall a program (under ‘Programs’) to see a list of installed programs.

  3. Double click on “DisplayLink Core Software” to uninstall the drivers. If Windows prompts you to confirm the uninstall operation, click on ‘Yes’

The above instructions should help uninstall the drivers. If you need any additional information, just shoot us an email at support@plugable.com and let us know.We would be glad to help!

Regards,
Roze


#6

Hi Pat - Just a quick note that “DisplayLink Core Software” includes the graphics, audio, and network functions of the dock. So uninstalling it will disable all three.

Let us know if you have any questions within those details. Thanks!


#7