freezing mouse and keyboard - plugged into USB 3.0


#1

My cordless mouse and keyboard randomly freeze and then after 10 - 15 seconds unfreeze, when plugged into the USB 3.0. When I unplug fromthe Plugable and plug them directly into the computer, they work just fine.


#2

Hi Joseph,

Thanks for posting, and I would be happy to help!

It sounds like you may be running into an wireless interference issue, which can happen any time you a connect a USB 3.0 device to your system as they both operate on similar frequencies. If you move the USB receiver dongle for the mouse and keyboard to one of the top-most USB 2.0 ports on the back of the docking station does that help change the behavior?

Let us know the results when you have a moment and we’ll go from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3