Hi Sharon,
Thank you for your message! I’m sorry you are having problems with this application. I would like to help you troubleshoot.
- Could you please send me your Amazon Order ID? We use these order numbers to track support requests over the lifetime of the device.
- Could you please tell me which application you are running into this error with and which operating system you are using?
If you could please send that information to support@plugable.com with Ticket #227002 in the subject line, we’d be happy to help!
Thanks,
Derek