Failed to Install


#1

!](https://sslproxy.getsatisfaction.com/sslproxy/SWhAdDNLMG5zdGFuVGlWenmLbJDGd3CABhjZermgcystANA4T6nd0pzV0fSzBRRGOd17A4b8ZLwi6-HESbXI0lHma7Wgmq_30CPGKoN6yZZa5Im_0Q7t0rW8h9ecRylrHKv9dAQucRvVBZyx6bwdhQ==.gif)](http://s3.amazonaws.com/satisfaction-production/s3_images/208528/100513-error.gif)On install this error appears and stop the installation. DisplayLink Graphics - Failed to install DisplayLink Core. Installation of DisplayLink Graphics cannont continue. [OK]. Please advise on a solution.


#2

Usually there is a earlier pop-up with information on the specific install problem. But it’s easy to click by that, and then you get to this later, more general and less helpful message.

What operating system and primary graphics (Intel, nvidia, ati?) do you have?

And then – even better – If you can run the DisplayLink debug tool from http://www.displaylink.com/support/ti… and email that info to support@plugable.com, we’ll be able to look at all the details of your graphics setup and figure out the problem. Sorry you’ve hit this problem. Thanks for sending the info to figure it out!


#3

We didn’t get any more information from the customer on this, but it’s possible the system didn’t meet a compatibility requirement. For DisplayLink devices, it’s a few things to think about – both operating system and the main graphics controller in the system matter, since DisplayLink’s drivers have dependencies on both.

For example, DisplayLink’s drivers work on Windows XP, Vista, Win7 – but not on any of the server OSes like Server 2008 or 2008R2.

So while the great majority of systems will work fine, please check Plugable’s (or DisplayLink’s) product pages for compatibility information, to confirm your system has what it needs.

One possible suggestion if there’s any doubt – before buying the product, go to http://displaylink.com/ and install the drivers. If it’s the rare case where there will be any known compatibility problems, they will be caught and the drivers won’t install.

If install is fine, you should be good to go.

Once your quick test is done, the displaylink drivers can be easily uninstalled from the add/remove programs panel of Windows.


#4