Failed to Complete Installation

I have the Micro Bluetooth USB adapter. When I plug it into my computer, my windows 7 recognizes it and installs drivers. When I try to install software that came with USB, or download and run software from website, I get a “Failed to complete installation”. No other explanation. So I cannot pair my headphones because the generic drivers will not pair my headphones.

I have the same problem.

Hi Vanessa - Thanks for posting. Could you please run our debugging tool:

And email the .zip it generates to along with your Amazon order #?  With that, we’ll be able to see what might be going wrong. 

Thanks for your patience!

Since I have that same problem and I’ve run the debgu tool and send the email. Will it work after …