I have the Micro Bluetooth USB adapter. When I plug it into my computer, my windows 7 recognizes it and installs drivers. When I try to install software that came with USB, or download and run software from website, I get a “Failed to complete installation”. No other explanation. So I cannot pair my headphones because the generic drivers will not pair my headphones.
I have the same problem.
Hi Vanessa - Thanks for posting. Could you please run our debugging tool:
And email the .zip it generates to firstname.lastname@example.org along with your Amazon order #? With that, we’ll be able to see what might be going wrong.
Thanks for your patience!
Since I have that same problem and I’ve run the debgu tool and send the email. Will it work after …