external USB 3 device not recognized by Windows 7


#1

Hi Just bought an Icy Box Portable USB 3 enclosure to use via Trust 2 port USB3 ExpressCard/34 on my Laptop (a Compaq HP610 intel)
. The Trust device is recognized,but the Icy Box with a hard drive in it isnt being regognized.Its there as an exclamation mark in devices, the drive is one i have been using externally via usb2 so is partitioned properly etc, the Trust 2 port USB is also uuseable with a USB3 32gb usb Flash Drive, the Icy Box Portable usb 3 with drive in it is also recognized via standard usb 2 port on the Laptop. I know its a driver problem, a driver that im missing perhaps when i right click on the exclamation mark device in devices it tries to install a driver but fails to do so,please can you help…Ron


#2

Hi Ronnie,

Thanks for posting your question here! We are Plugable Technologies. We neither manufacture nor sell any of the devices mentioned in your setup and hence do not have the expertise to provide support for them. Sorry about that!

I’d recommend contacting the seller or the manufacturer for any further support. If you ever need any help or information regarding any of our products, please do feel free to post back here or shoot us an email at support@plugable.com. We would be glad to help!

Regards,
Roze


#3