External (2) keeps losing connection (black screen)

New Lenova Think Pad, 2 Sceptre C24 monitors. Windows 11 pro. I have udpated all the drivers and windows, turned off and on, disconnected and unplugged everything. I cannot stop this from shutting off and then coming back on!

Hi Fred,

Thank you for posting!

My impression based on the section within our forum that you have posted is that you are using a Plugable UD-6950Z docking station → https://plugable.com/products/ud-6950z Please correct me if I am mistaken.

Presuming for the moment that my impression is indeed correct, based on your description of the behavior our next step is to get some additional information.

Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 393157’ in the subject line that contains the following information?:

  1. The Amazon Order ID number for your UD-6950Z purchase (this is available from https://amazon.com/orders )

  2. While the UD-6950Z is connected to your Lenovo laptop and the Sceptre displays are connected to the dock (even if not working as expected), the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug

This information will help us to determine the next steps.

*** Please do not post the information above here in our public forum (it contains personally identifiable information) ***

Apologies for the frustration, and thank you for giving us the chance to help!

Plugable Technologies

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.

Hi Fred,

I just wanted to put a note here to let you know that we received your latest direct email on 12/19/2022, and I have just sent you my latest direct reply.

I am making this note in our forum because I am not quite sure if you received the previous reply we sent on 11/30/2022 in response to the direct email you sent to support@plugable.com on 11/30/2022.

As a result, I wanted to ‘cover all bases’ in effort to make sure our communications are being received.

If you are in fact receiving our direct replies, please continue to reply to us directly via email (no need to reply here in the forum).

Thank you,