explorer freezes up and crashes


#1

My desktop will randomly freeze up and when I click anything explorer will crash.
I have Stardock fences install thought this might be the issue because it keep crashing as well so I removed, but still get the same problem

I’m running Windows 8.1 enterprise on a Inspiron 17R - N7110 - Dell. I have run the DisplayLink support tool and everything comes back fine on the system check. My plugable is a UD-3900 didn’t see it in the list


#2

Support Tool Version: 1.0.0.19

--------- Computer Info ---------

Computer Name: BOATANCHOR
Logged on as: BOATANCHOR\Jesse
Computer: Dell Inc. - Dell System Inspiron N7110 28P4RS1
OS: Microsoft Windows 8.1 Enterprise (x64-based PC), No Service Pack, English
OS Build: 6.3.9600.16384 (Debug = False)
System Bios: Version A11 built 2012/01/11
CPU: Intel® Core™ i5-2450M CPU @ 2.50GHz
Number of Cores: 4
Memory: 8086 MB
Free Space: 116196 MB
Primary Resolution: 1920x1080x32
Desktop Size: 3520x1164
Number of Monitors Connected: 2
Graphics: Intel® HD Graphics 3000 (Intel Corporation)
Graphics Driver: 9.17.10.3347 Dated 2014/01/29
WEI Base Score is 4.9, CPU 7.3, RAM 7.4, GPU 5.7, Gaming 4.9, Disk 7.8
Desktop Mode: Aero
Password required after wakeup: No
Running on AC-power

Monitors Connected:
Manufacturer: SEC ProductCode: 544B Serial: 0 Built: 0/2010
22EN43 Manufacturer: GSM ProductCode: 59D7 Serial: 308NDWE4B193 Built: 8/2013

Installed Packages:

DisplayLink Graphics (7.4.50444.0) on 2014/03/07 Status is Installed
DisplayLink Core Software (7.4.53134.0) on 2014/02/21 Status is Installed

Third party layout applications running:

igfxpers.exe Is running

USB3.0 Host Controller Drivers Installed:

Name: Renesas USB 3.0 eXtensible Host Controller - 0096 (Microsoft)
Driver Provider: Microsoft
Driver Version: 6.3.9600.16506
Driver Date: 2014/01/07
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_04D81028&REV_04\4&7E86121&0&00E2

Installed Video Codecs:

Connected USB Devices:

DisplayLink Version: 7.4.53134.0
DisplayLink Audio Version: 1.33.0.0 (DisplayLink USB Audio 2.0 Class Driver)
DisplayLink NDIS 6 Ethernet Version: 2.28.1.0 (DisplayLink USB CDC NCM NDIS 6.2 Driver)
DisplayLink NDIS 5 Ethernet Version: 0

Optimize for Video:
Disabled (Kensington USB3.0 Video Adapter)
Disabled (Plugable UD-3900)
Disabled (WUSB Audio/Video Device)
Disabled (WUSB Audio/Video Device)
Disabled (Plugable UD-3900)

--------- Nivo Info ---------

Attatched USB device(s) matching our VID:
USB\VID_17E9&PID_4323\60044808
USB\VID_17E9&PID_4323&MI_00\8&E79F60A&0&0000
USB\VID_17E9&PID_4323&MI_01\8&E79F60A&0&0001
USB\VID_17E9&PID_4323&MI_02\8&E79F60A&0&0002
USB\VID_17E9&PID_4323&MI_05\8&E79F60A&0&0005

Nivo’s that have been attached:
USB_430f-10013233^0
USB_403c-00000000-000EEC^0
USB_4323-60044808^0

Hardware IDs:
Plugable Ethernet
USB\VID_17E9&PID_4323&REV_0100&MI_05
Plugable Audio
USB\VID_17E9&PID_4323&REV_0100&MI_02
DisplayLink Display Adapter (4323)
USB\VID_17E9&PID_4323&REV_0100&MI_01
Plugable UD-3900
USB\VID_17E9&PID_4323&REV_0100&MI_00
USB Composite Device
USB\VID_17E9&PID_4323&REV_0100

USB Hub Firmware used in USB3.0 DisplayLink’s Dock(s):
DisplayLink Dock: USB\VID_17E9&PID_4323\60044808
USB Hub Description: Generic SuperSpeed USB Hub
USB Hub Details: USB\VID_2109&PID_8110&REV_9084


#3

Hi Jesse,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable display product. In order to better assist you, I’ll need a bit of additional information.

First, can you please reinstall the DisplayLink drivers by following these steps:

  1. Disconnect the adapter from the computer.

  2. Run the DisplayLink Cleaner tool to completely uninstall existing DisplayLink Software:
    http://displaylink.com/techsupport_fi…

  3. Download driver v7.5 M1 from the below link and follow the installation prompts.
    http://www.displaylink.com/support/sl…

  4. Reboot the computer.

  5. Replug the adapter to the computer. Allow several minutes for the driver to enumerate and for the firmware upgrade to complete.

Then, could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at support@plugable.com.

http://plugable.com/support/plugdebug

Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup.

Regards,

Stephen
Plugable Technologies


#4