Every time I start my laptop, I have to reconnect all the peripherals

USB Docking Stations UD-ULTCDL
1

I got the Docking Station UD-ULTCDL on January 18th from Amazon. I followed all the instructions. Started with downloading the driver on to my laptop. Then powered up the docking station. Connected the docking station to the HP laptop. Then connected all the peripherals. Everything worked. After work, I powered down my laptop. On Jan 19th, I restarted my laptop. It did not recognize the monitors that were connected to the docking station. I had connected three HP monitors to the docking station. I had to disconnect all the peripherals and reconnect as per instructions and then everything worked. But today morning I ran into the same problem. The docking station did not recognize the monitors. I had to shut down everything. Then I followed the instructions again and everything worked. Why do I have to do this every time I power my HP laptop. In fact, I have been using my old Plugable docking station for 4 years, but it only supported 2 monitors. But I never experienced this problem with the older docking station. The new docking station supports 3 monitors. Why do I have to disconnect and reconned all the peripherals every time I power up my laptop.

2

Hi Manohar,

Thank you for contacting Plugable! I’m sorry the UD-ULTCDL isn’t working as expected, and I’ll be happy to assist.

Based on your description of the behaviour, our next step is to get some additional information.

Can you please send an email to our direct support email address (support@plugable.com) with “For ticket # 457353” in the subject line? In the email, please include the following information:

  1. The Amazon Order ID number for your docking station purchase. You can find this at www.amazon.com/orders
  2. While the docking station and displays are connected to your PC (even if not working as expected), the output of our diagnostic utility PlugDebug: https://plugable.com/pages/plugdebug

This information will help us to determine the next steps.

** Please do not post the above information here in our public forum (it contains personally identifiable information) **

Apologies for the frustration, and thank you for giving us the chance to help!

Sam
Plugable Technologies