ethernet-USB-C adapter for 2016 macbook pro not working

I’m not able to get the ethernet adapter to usb type c to work. I have a 2016 macbook pro 13 inch and and older mid 2010 macbook pro. I’ve tried 2 different ethernet cables.

I’m sorry to hear about the issues getting the USBC-E1000 working well with your MacBook Pro. I would like to help.

Could you please run the following command in terminal?

sudo system_profiler \> ~/Desktop/system_profiler.txt

This command will likely take a little while, and you may see some additional error output but that can be ignored.

Please send the system_profiler.txt file that appears on your desktop to us via e-mail at with the subject line “For Ticket #175504”.

I look forward to working with you to resolve these issues.