Hello, I am receiving real slow Ethernet speeds all and unable to figure out why. Checked and changed various Ethernet cables (all CAT6 and above) updated and uninstalled/reinstalled network adapter. I see the 2.5gb and packets are flowing. I have 2g ethernet, but barely reaching 35mpbs down and 115 up. I noticed other fixes with different docking stations, but no topic on mine. I have an LG Gram running win11. Any suggestions? Thank you.
Hello,
Thank you for posting! I am sorry things are not working fully as expected while using your UD-7400PD docking station, and I would be happy to assist.
Based on your description of the behavior, our next step is to get some additional information.
Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 508403’ in the subject line that contains the following information?:
- The Order ID number for your UD-7400PD purchase
2. While the UD-7400PD is connected to your LG laptop and the Ethernet cable (even if not working as expected) is connected to the UD-7400PD, the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug
That information will help us to determine the next steps.
*** Please do not post the information we requested above here in our public forum (it contains personally identifiable information) ***
Apologies again for the frustration, and thank you for giving us the chance to help!
Bob
Plugable Technologies