Ethernet Not Working

USB Docking Stations UD-6950
1

My ethernet port is not working on the USB 3.0 Dual 4K Docking Station I just purchased. Everything else is working fine. I searched the support page, found the below post, and took every step outlined in the post:

https://support.plugable.com/t/ethernet-port-not-getting-connection/12161

The lights in the back of the dock are solid green and flashing amber, but I’m still seeing “Unidentified Network / No Internet” as the error. When I hardwire in with another adaptor I do not get this error. What can I do so I don’t have to return this unit? Please help. Thanks!

2

Hi,

This question was submitted and resolved via email. The network connection was restored by connecting the docking station to the router directly, the cable was inadvertently connected to a second Ethernet port on the modem that was not providing a DHCP ( Dynamic Host Control Protocol ) service.

Thank you,

Pat
Plugable Technology
support@plugable.com