Ethernet adaptors stopped working


#1

Dear Plugable, 2 months ago I bought a Plugable USB 3.0 ethernet adaptor from Amazon. It ceased working after a month. I ordered a new one, which worked fine, and now that one has also ceased working after about a month. I don’t know why this is happening or what I can do about it, apart from ask for a refund? Regards, Kate


#2

Hi Kate,

Thank you for posting your question here. I’m very sorry about the problems you are having with the adapters. It does seem odd that both failed in a similar way after a month of use.

I would like to do some troubleshooting on this, and see if we can find a reason. We can definitely do a replacement for the older adapter if it is a hardware issue, and we can probably help with a refund for the newer one. Could you please contact us directly at support@plugable.com with your Amazon order ID?

Thanks!

David
Plugable Support


#3