E2500 not recognized Windows 10

[Scottrow]

E2500 not recognized Windows 10 did not plug and play so I downloaded driver still not recognized

[Alberto_F]

Hello Scott,

Thanks for contacting Plugable and welcome to our forums! I can certainly assist to investigate this issue regarding the network speed of your Plugable USBC-E2500 ethernet adatper.

We have a troubleshooting software tool that can give me some more precise details on how the ethernet adapter is being. Please plug the ethernet adaptor into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

This will generate a .zip folder on your desktop, please send that folder in your follow up email.

I would recommend to contact us directly to our support email, we can take a deeper look at log files and provide further guidance.

Please visit our contact page and you can reference ticket 390821 in your email.

https://plugable.com/pages/support

I look forward to hearing from you soon!

Thanks,

Alberto
Product Owner
Plugable Support

[Scottrow]

I rebooted and it is recognized. flashing and all But i was getting 450 mb speed before now getting 39 mb

[Scottrow]

Where do I attach the folder

[Alberto_F]

Hello Scott,

For attachments please email us directly for your Plugdebug log files, and please do not link it on our Public forums.

To contact us directly outside the forums, our email can be found using the link down below.

https://plugable.com/pages/support

With these log files its best to communicate directly via email, I hope to hear from you soon!

Thanks,

Alberto
Product Owner
Plugable Support

[Scottrow]

i think I sent file correctly