Ducking station does not let the laptops start when connected

USB Docking Stations UD-ULTC4K
1

Hello friends my two Dell Laptops do not start and lag if unplugable is connected I have to disconnect the connect manually after laptop is started. One laptop does not have USB C and I connect an adaptor which I have tried different ones and still the same. The other has C connection but no dice as well. please help I have bought two docking stations and hope I get a solution.

2

Hi,

Thank you for contacting us, I am sorry this is not working as expected and I am happy to help!

Based on your description of the issue I recommend we start by checking for any drivers or software that may require an update to fully support the docking stations. Our first step is to get some additional information from your systems using our log-gathering tool: PlugDebug, when you have a moment:

  1. Keep the docking station connected to the computer with the displays and devices connected to the docking station
  2. Download and run our PlugDebug utility ( http://plugable.com/support/plugdebug )
    2a) For Windows: Download the PlugDebug Utility, then Right-click on the PlugDebug application and run as administrator
    2b) For macOS: Click on the red button “Generate PlugDebug Report (Deprecated Pending Update)” to expand the section, select the PlugDebug utility from the Downloads pop-up on the Dock, or double-click if saved to the Desktop
    2c) Follow the on screen instructions to launch the application
  3. Click the “Start” button to begin gathering logs from the system
  4. When completed the application will pop-up a message with the name of the zip file containing the logs on the user desktop directory
  5. Please attach this zip file to your reply email to ‘support@plugable.com’ with the subject line ‘Ticket #435902 - Attention Pat’

This will allow us to examine some log files from your system to help determine the next steps.

Thank you,

Pat
Plugable Technology
support@plugable.com

3

Hello,

We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.

Thanks,

Pat
Plugable Technologies
support@plugable.com