Dual Monitor not working - UD3000


#1

My new UD 3000 external display stopped working. The monitor is no longer detected. The monitor worked yesterday. I tried re-running the display link .exe install file, but no luck. What should I do?


#2

Hi Taher,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable display product. In order to better assist you, I’ll need a bit of additional information.

Could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at support@plugable.com.

http://plugable.com/support/plugdebug

Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup.

Regards,

Stephen
Plugable Technologies


#3