Dropping connection while connected to dock

About a week ago I purchased and received the USB to Dual HDMI adapter to us on my Dell Latitude 7400 2-in-1 laptop. When I connect to the adapter to the laptop USB-C device it works great!
My issue is when I connect the adapter to the WD15 dock using the USB-Type A connector, it randomly – sometimes often other times not - connection drops and then restarts reconnecting the monitors again… - Not sure what I need to do… Any ideas / suggestions?

Hello Jorge,

Thanks for reaching out to us! I will be happy to provide you with assistance today with your Plugable product.

If possible can you please confirm the exact model number of the product you are using? You can usually find this on the bottom of the Plugable product.

Can you please also let us know which port you are connecting the Plugable product to on the Dell WD15 docking station? If possible can you please try using the left USB 3.0 port on the front (closest to the headphone jack)?

We do apologize for the trouble, and will be looking for your next update.

Sean // Plugable Support