Driver not working with windows 8.1


#1

Just updated my PC to windows 8.1 from 8, driver was working fine on windows 8, but now with the new win 8.1 it is not, updated to the latest RENESAS-USB3-Host-Driver-30200 since I had installed an older one that came with the card and was working fine before, but to no avail, any windows 8.1 support in the horizon, now I have to plug my USB3 external drive to a regular USB2 port so it can work, thanks


#2

Hello,

Thank you for contacting Plugable support! I’d be more than happy to assist you with this issue.

It sounds like you have our PCI Express USB 3.0 controller cards?

Please contact us at support@plugable.com and reference “Question #39999” for quickest reply.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#3

Yes, I have a PCI Express USB 3.0 controller card, but after upgrading to windows 8.1 it stopped working, thanks


#4

Hello,

I’ll look into this for you and see what I can find out.

We had two versions of our PCI-E USB 3.0 card. One had an auxiliary power connector on it, the other does not.

Do you know which version you have?

Thanks again for contacting Plugable support and best wishes!

Joshua Henry

Plugable Technologies


#5

The one I have has an auxiliary power connector, thanks


#6

Hello,

Sorry for the long delay. Please install this driver:

https://s3.amazonaws.com/plugable/bin…

This is the latest driver available for your model PCI-E card. I’ve confirmed it works with our test 8.1 system with the PCI-E USB 3.0 card with external power like yours.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry

Plugable Technologies


#7

It worked perfectly, thanks!


#8