I received a USB3-SATA-UASP1 in the mail from Amazon today, but am receiving the following message:
USB device not recognized.
I am running Windows 7 x64 with USB 2.0. The device did not come with a USB 2.0 cable, but I have one available. Unfortunately, switching to the USB 2.0 cable still does not solve the problem. I have tried other USB ports as well.
I have looked at other posts suggesting to update the firmware, but the device is not even recognized to update. When I power on the unit it goes from pink to blue for a few seconds back to pink. Any chance I have a bad dock?
Thanks for contacting Plugable! I’ll be glad to assist.
We’ve got a troubleshooting tool called PlugDebug that’s helpful in situations like this. It allows us to get a better idea of which drivers are on the system, as well as installation and error logs.
There you will find a download link as well as instructions. You’ll want to run the program with the dock attached, and email the .zip file it generates to support@plugable.com. Once we have the .zip file it generates, we’ll have a look and see if there is anything on the software side occurring that might be causing the error.