DP to HDMI Active Adapter to HP Revolve 810 = Black Screen

1

Hello,

I recently purchased an LG 29UM57 monitor with 2560x1080 native resolution. I bought the Plugable DP to HDMI 2.0 Active Adapter in hopes I would be able to use my new monitor as an external screen. The HP laptop has the Intel HD4400 onboard graphics. This should be enough to output 2560x1080 shouldn’t it?

I have tried updating the Intel drivers and no luck. When I connect the adapter to the laptop both screens immediately turn black. Any help would be much appreciated!

Thanks

2

Hi Jon,

Thanks for posting. Strange to hear this resolution isn’t achievable – just as you’d mentioned, I’d think the HD4400 should be capable unless there’s something unique about the implimentation.

When you have a moment, could you collect and send in a set of system logs (gathered with the adapter/LG attached) so we can dig in and see what the next best steps will be?

Log-gathering tool:

http://plugable.com/support/plugdebug

Please email the logs to support@plugable.com and put “Ticket 175367” in the subject.

Thanks!

Gary

3

Hi Jon,

We’re closing this thread due to lack of activity, but if you’d like to revisit please feel free to email us as instructed above.

Thanks!