I have an Asus Rog GA401 IV HA026T, connected to the dock. When I power on, the Asus Rog bios load animation occurs, and then the laptop reboots. Generally the second boot cycle then loads into windows, but there are occasions when the second boot halts and I have to do a power cycle of the laptop.
Hello Robert,
Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
Unfortunately we don’t have any experience with that ASUS model ourselves, so I am unable to comment as to why you’re experiencing that behavior at boot. I can say that we’ve experienced some compatibility troubles with other dock models reported by customers with Asus ROG Zephyrus G14 systems.
As a test, if you have the dock connected with nothing else plugged into it, does this issue still occur? If there are no issues with the dock when nothing is attached to it, try connecting things back one at a time and see if a particular device might be causing trouble.
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
Joshua Henry
Senior Engineer | Product Owner
Plugable Technologies
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