DOESNT WORK

1

DOE NOT WORK.
DOCKING STATION IS PLUGGED IN AND BLUE ON LIGHT SHOWING
BRAND NEW LAPTOP WITH 3.0 USB
DOCKING STATION IS PLUGGED INTO 3.0 AND IS NOT RECOGNIZED

2

Hi Ron,

Thanks for posting here, we’d be glad to help. It would be very helpful if you could capture and send us the DisplayLink log file, it gives us detailed information on how your system is setup and helps us narrow down the problem. Step by step instructions on how to collect this log file can be found here:
http://plugable.com/support/tools/dis…

You can send the zip file to support@plugable.com with a link to this post and we’ll take a look to determine next steps!

Thanks,
Ellen

3

Hi Ron,

If you’re still seeing an issue with using the docking station, just email us at support@Plugable.com and we’ll be glad to help troubleshoot!

Thanks,
Ellen