Doesn't Work No Power


#1

I received my unit last night. Plugable USB 3.0 SATA Hard Drive Docking Station I went to install it and I can’t get power to the unit. It appears to not be receiving power. I plugged it into 3 different outlets and the results were the same. Must be a defective unit. I so wanted it to work so I could restore data after a recent hard drive crash :frowning: How would you like to handle this problem?


#2

Hi Katherine,

Thanks for posting here! If the green power LED on the Plugable USB3-SATA-U3 does not light up when the unit is connected to an upstream computer system via USB, the power adapter is plugged into a live power outlet and the power switch is in ‘on’ poition, then it is an indication that either the power adapter or the unit has failed.

Just shoot us an email at support@plugable.com with your Amazon order ID along with a link to this thread and we will take care of the issue.

Regards,
Roze


#3