does not work


#1

I followed directions, and the drive does not show on my win7 laptop or my xp desktop. The light comes on when I turn it on but nothing shows in device manager and the driver does not load up.


#2

Hi Karen,

Thanks for posting your question here! We are sorry you are having trouble with one of our products. As we have many products, could you post back here or shoot us an email at support@plugable.com letting us know which of our products you have?

If you have trouble figuring out which model you have, just shoot an email to support@plugable.com with your Amazon Order ID and a link to this thread and we will pull out the information from there.

Regards,
Roze


#3

Sorry, the unit is the plugable communicator U3. My laptop is usb 2. and 3.

There is no driver loading when plugged into either of the usb ports.


#4

Thanks for the quick response replacement unit worked. Great customer service.


#5

Karen,

Thanks for the kind words! Glad to know that the replacement is up and running.

Please do feel free to post back here or shoot us an email at support@plugable.com if you ever need any help or information regarding any of our products. We are here to help!

Regards,
Roze


#6