I can’t locate the data on the new computer.
Thanks for contacting us! We’re sorry to hear that the data transfer didn’t work as expected.
If you used the “Sync Files” option, normally the program will transfer the data from one C Drive on your computer to the another C Drive on the other PC in the same file location as it was originally located.
The “Transfer Data to New Computer” option functions similarly to the “Sync Files” option, but it only transfer data from the old computer to the new one without syncing files on the old computer.
Using the “Drag and Drop Files” feature lets you manually choose exactly which files to transfer and where, which we recommend if you aren’t able to locate those files from your initial transfer.
We have tutorial videos available for both the “Transfer Data to New Computer” and “Drag and Drop Files” options available at the below linked web pages.
Transfer Data to New Computer - https://youtu.be/Tpi-XXdirZo
Drag and Drop Files Tutorial - https://youtu.be/oHy9A_b_8A0
Please let us know if you have any other questions or if there’s anything else we can do to help.